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Smart service development in entrepreneurship and intrapreneurship support infrastructures in Vorarlberg and the lake Constance region—Status quo and framework for practitioners

  • The role of entrepreneurs and intrapreneurs in the current zeitgeist is to drive innovation, re-shape rigid, established processes in business as well as for consumers. They use new viewpoints to pioneer new (business) models which focus on ‘smartness’ rather than the purely monetary and short-sighted models of yesteryear. Fostering and supporting the culture of this current zeitgeist is a mayor challenge for entre- and intrapreneurial support infrastructures, namely startup centres and innovation hubs of universities and other public institutions as well as innovation centres of private companies. Hereby, support may range from access to funding over provision of resources such as offices or computing hardware to coaching in the development of business ideas and strategic roadmaps for product and service deployment. In this paper, we focus on describing the status-quo of afore- mentioned support infrastructures in Vorarlberg and the Lake Constance region, then extend the scope to existing (international) approaches for aiding founders and inno- vators in the development of smart services. An analysis of success stories of the Vorarlberg startup centre ‘startupstube’ and other initiatives including their compar- ison to international counterparts builds the basis for a methodological framework for (service science) coaching in entre- and intrapreneurial support infrastructures. The paper is concluded by the description of a framework for choosing the right methods and tools to create service value in entre-/intrapreneurship based upon tested, proven know-how and for defining support infrastructure needs based upon pre-defined stakeholder and target groups as well as the (industry) sectors of the innovators.

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Author:Martin Dobler, Magdalena MeusburgerORCiD
Parent Title (English):Smart Services Summit. Smart Services Creating Sustainability (SMSESU). 21, October, 2022. Zurich, Switzerland.
Publisher:Springer Nature
Place of publication:Cham, Switzerland
Editor:Jürg Meierhofer, Shaun West, Thierry Buecheler
Document Type:Conference Proceeding
Year of publication:2023
Release Date:2023/09/13
Tag:Entrepreneurship; Intrapreneurship; Smart service development; Smart services
Number of pages:7
First Page:93
Last Page:100
Forschung / Forschungszentrum Business Informatics
DDC classes:600 Technik, Medizin, angewandte Wissenschaften / 600 Technik
JEL-Classification:L Industrial Organization / L2 Firm Objectives, Organization, and Behavior
Open Access?:nein
Peer review:wiss. Beitrag, peer-reviewed
Publicationlist:Dobler, Martin
Meusburger, Magdalena
Licence (German):License LogoUrhG - The Austrian Copyright Act applies - Es gilt das österr. Urheberrechtsgesetz