The effect of different events of voluntary employee turnover on a productivity level of a B2B customer service team : What is the effect of different events of voluntary employee  turnover on the productivity level of a B2B customer service team?

The effect of different events of voluntary employee turnover on a productivity level of a B2B customer service team

Metadaten
Author:	Mariia Rogova
DOI:	https://doi.org/10.25924/opus-5160
Subtitle (English):	What is the effect of different events of voluntary employee turnover on the productivity level of a B2B customer service team?
Advisor:	Florian Bühler
Document Type:	Master's Thesis
Language:	English
Year of publication:	2023
Publishing Institution:	FH Vorarlberg (Fachhochschule Vorarlberg)
Granting Institution:	FH Vorarlberg (Fachhochschule Vorarlberg)
Release Date:	2023/09/19
Tag:	Business-To-Business Customer Service Team; Employee Experience; Productivity Level; Transaction Data Analysis; voluntary employee turnover
Number of pages:	73
DDC classes:	300 Sozialwissenschaften / 330 Wirtschaft
JEL-Classification:	M Business Administration and Business Economics; Marketing; Accounting
Open Access?:	ja
Course of Studies:	International Management & Leadership
Licence (German):	UrhG - The Austrian Copyright Act applies - Es gilt das österr. Urheberrechtsgesetz