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Requirements elicitation practice in the context of national culture

  • Projects, in which software products, services, systems and solutions are developed, all rely on the right requirements to be established. Software requirements are the expression of user wants or needs that have to be addressed, business objectives that have to be met, as well as capabilities and functionality that has to be developed. Meanwhile, practice shows that very often incorrect, unclear or incomplete requirements are established, which causes major problems for such projects. It could lead to budget overruns, missed deadlines and overall failure in worst-case scenarios. The field of requirements engineering emerged as an answer to these shortcomings, aiming to systematize and streamline the process that establishes requirements. Requirements elicitation is a key component of this process, and one of its starting points. The current thesis attempts to outline best practices in requirements elicitation, as well as what issues, obstacles and challenges are currently faced, and then present this through the lens of national culture. In this way its effects on the practice, if any, could be highlighted and studied further. The way this was achieved was by interviewing practitioners from two nations, which are shown to be culturally different, and then comparing and contrasting the findings. Meanwhile, the validity of those findings was enhanced by comparisons with existing literature. Even though the findings were not compelling enough to form generalizations or concrete conclusions about the effects of national culture on requirements elicitation, these findings revealed patterns that could be worth exploring further. When it comes to requirements elicitation itself, it was observed to benefit from a structured and systematic approach, and be most effective with one-on-one, instead of group interactions. The main pain points of the process stem from the complexity of communication, but are not always obvious. Practitioners are also advised to carefully plan the gathering of requirements, as the source may not have them readily available, and could even be unclear about what exactly is needed. Overall, this thesis research could be considered successful in its goal to shed a modicum of light on the issue at hand from a different, underexplored angle. By following a systematic and methodical approach, this research has also been made easier to expand or replicate.

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Metadaten
Author:Todor Todorov
DOI:https://doi.org/10.25924/opus-4542
Subtitle (English):An inquiry with Austrian and Bulgarian practitioners
Title Additional (German):Praxis der Anforderungsermittlung im Kontext der nationalen Kultur. Eine Untersuchung mit österreichischen und bulgarischen Unternehmern
Advisor:Heidi Weber
Document Type:Master's Thesis
Language:English
Year of publication:2022
Publishing Institution:FH Vorarlberg (Fachhochschule Vorarlberg)
Granting Institution:FH Vorarlberg (Fachhochschule Vorarlberg)
Release Date:2022/10/29
Tag:national culture; requirement gathering; requirements elicitation; requirements engineering; software requirements
Number of pages:VIII, 86
DDC classes:000 Allgemeines, Informatik, Informationswissenschaft
JEL-Classification:M Business Administration and Business Economics; Marketing; Accounting
Open Access?:ja
Course of Studies:International Management & Leadership
Licence (German):License LogoUrhG - The Austrian Copyright Act applies - Es gilt das österr. Urheberrechtsgesetz