Open Access

Marcel Gennaro Marrazzo

• In recent years, more and more companies have become aware that a brand also has a social dimension, and with the advent of social media platforms, brand communities have experienced a shift from a traditional offline to more of an online presence. Brands of innovative consumer durables have also recognized social media brand communities as a very significant marketing strategy. It is therefore important to understand the influence of these communities on members' purchase intentions. This master’s thesis has the goal of demonstrating to enterprises what aspects of a social media brand community will influence the purchase intention of its members and what should be considered in order to enhance it. This will ultimately lead to the following research question: How do social media brand communities influence the diffusion process of innovative consumer durables in the DACH region? To answer this, a quantitative study has been conducted that has targeted people who are participating in a social media brand community of innovative consumer durables in the DACH region. This involved testing various criteria of a social media brand community and their impact on the diffusion process (purchase intention). The findings of the study revealed that increased positive electronic word-of-mouth leads to enhanced purchase intention of members. Furthermore, the research has shown that higher identification with a social media brand community, greater engagement, increased entertainment value, faster corporate responsiveness, and reduced occurrence of social spam, do not have a positive effect on the diffusion process of innovative consumer durables.