The effect of different events of voluntary employee turnover on a productivity level of a B2B customer service team
| Author: | Mariia Rogova |
|---|---|
| DOI: | https://doi.org/10.25924/opus-5160 |
| Subtitle (English): | What is the effect of different events of voluntary employee turnover on the productivity level of a B2B customer service team? |
| Advisor: | Florian Bühler |
| Document Type: | Master's Thesis |
| Language: | English |
| Year of publication: | 2023 |
| Publishing Institution: | FH Vorarlberg (Fachhochschule Vorarlberg) |
| Granting Institution: | FH Vorarlberg (Fachhochschule Vorarlberg) |
| Release Date: | 2023/09/19 |
| Tag: | Business-To-Business Customer Service Team; Employee Experience; Productivity Level; Transaction Data Analysis; voluntary employee turnover |
| Number of pages: | 73 |
| DDC classes: | 300 Sozialwissenschaften / 330 Wirtschaft |
| JEL-Classification: | M Business Administration and Business Economics; Marketing; Accounting |
| Open Access?: | ja |
| Course of Studies: | International Management & Leadership |
| Licence (German): |  UrhG - The Austrian Copyright Act applies - Es gilt das österr. Urheberrechtsgesetz |
