Betriebswirtschaft: International Marketing & Sales
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The fact that services have emerged a driving force and the fastest growing sector in international trade attracts researchers to follow the changes taking place in the service industry. This study extends the scientific discussion on internationalization of service firms. Unlike previous research that examined factors that influence a single firm’s decision to internationalize, I acknowledge the heterogeneity of services, and based on the results obtained from secondary analysis of primary qualitative data sets, answer the main research question how internationalization motives differ between people-processing services, possession-processing services, and information-based services. This research goes beyond identification of variation in internationalization motives and analyses the service characteristics that might be responsible for the differences. In addition, I assess the key trends in the service sector and predict the possible future internationalization motives that are likely to emerge from the current trends.
Findings of this study reveal two major issues. First, it is evident that reasons for internationalization differ among hotel, retail firms and Higher education institutions representing people-processing services, possession-processing services, and information-based services respectively. Second, a few motives are common across sub-sectors, however the significance of the motives vary from sub-sector to sub-sector. I conclude that the differences in underlying structures of the respective service sub-sectors is the fundamental cause for the variation in internationalization motives among service sub-sectors. Other factors such as distinctive characteristics of service, firm’s competitive strategies, income elasticity of demand, and life-cycle stage of the service sub-sector also contribute to the differences in internationalization motives.
This paper also presents three different factors, which are likely to emerge as significant factors that influence service firm internationalization decision in future. (1) Company’s urge to be socially responsible and the need to contribute towards the environmental well-being (2) The need to sell regional products and services to neighbouring nations and respond to consumers’ demand for sustainable consumerism (3) Decision to penetrate foreign markets facilitated by the low risks and low cost of internationalization.
In today’s world, companies feel the urge to disguise from competitors and to connect emotionally with consumers in order to foster a meaningful and long-lasting relationship. Simultaneously, stakeholders demand an increase of companies’ social responsibility. Cause-related marketing (CRM) is a marketing tool that addresses the change in societal values and the rising expectations from stakeholder groups. The increasing number of companies that choose to partner with a non-profit organization highlights that linking a charitable cause to the company's brand is an effective marketing tool. Authors illustrate that CRM, as a form of showing corporate social responsibility, will become even more important in the future. This master thesis examines the relationship between CRM, emotions, and culture. The research goal is to identify if CRM programs are effective in evoking emotions in consumers and if the cultural background of a consumer influences the evocation of certain emotions. The empirical findings outline that CRM programs are effective in evoking emotions. Other-focused emotions evoked by CRM programs are stronger expe-rienced by members of collectivistic countries than by members of individualistic countries. Likewise other-focused emotions evoked by CRM programs are stronger experienced by high interdependent selves than by low interdependent selves.
Marketing automation
(2021)
The phenomenon of the increase of numerous widespread and common diseases, ranging from simple dental problems to obesity, high blood pressure or diabetes, is a concern which can be observed in various aspects of the entire world. Reasons for this is a combination of an unhealthy diet and insufficient physical activity. Consequently, governments across the globe are seeing the need to change consumer behaviour by introducing plain packaging regulations. From an entrepreneurial point of view, this would result in financial losses as well as various limitations in product design, branding and differentiation. Therefore, an empirical study with 232 respondents was conducted, which revealed that the use of images on packaging activates emotions in customers within a few seconds. This master thesis examines possible correlations and differences between the importance of emotionally loaded product packaging and consumer behaviour at the point of sale. The persuasive effect of images on purchase decisions is based on personal consumer experiences and validated processing in the brain which trigger specific emotions. Modern companies are able to communicate company values through emotions by using images correctly. The results of the conducted survey enable Diezano to successfully implement the communication strategy in the event of the introduction of plain packaging regulations. By using mountain graphics, Diezano conveys values such as home, regional, refreshment, tasty, memories of childhood and nostalgia, which the brand aims to convey to the market. Based on the result of this master thesis, it is concluded that the picture superiority effect is mostly underestimated, yet it is an indispensable medium for emotional differentiation and thus a company’s success.
With green cosmetics becoming widely used in Germany, this research would like to fill a research gap and investigate the impact of transatlantic transportation on the willingness of German customers to purchasing the product. With growing environmental awareness this information might be decisive for companies willing to expand internationally. They can take it into consideration when creating their international expansion strategy and deciding for the mode of entry.
Current research also explores the option of targeting the customers with marketing messages to share information about the low environmental impact of the transatlantic transport. It tests different marketing messages and analyses their impact on green purchase intention.
Packaging has important functions, such as the marketing function or protecting the product from spoilage. However, the supply in the supermarket must be viewed critically, as the majority of packaging is designed for single use. The question of how producers and retailers can increase customer acceptance of sustainable packaging in supermarkets has particular relevance in terms of the environmental impact of packaging waste. Although more and more customers are interested in the topic of sustainability, a gap between their attitude and behavior is apparent. This is addressed in more detail on the basis of two product categories. Expert interviews with international producers and retailers as well as a consumer survey allow the views of these three decision-makers to be taken into account. At the end, concrete recommendations for action are presented. These show that, among other things, information and transparency are essential in order to be able to influence consumers' purchasing decisions. In addition, the responsibility of all decision-makers is seen as the key to success.