International Management & Leadership
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Purpose: In this thesis the viable system model (VSM) is used as a framework to develop a model for the management of a business alliance that contains the necessary and sufficient conditions for maintaining synergy of its constituent organisations and for adapting to a changing environment so that it can remain a long-term viable alliance. In addition, a model is developed that makes explicit the inherent link between the VSM and the core elements of knowledge management theory. Based then on the alliance management model and the link established between the VSM and knowledge management, an application framework is developed to guide practitioners in defining necessary alliance management functions and relationships, the knowledge required by that management to fulfill those functions, and the processes that need to be in place to manage that knowledge. Design/strategy: The research has been divided into four phases: theoretical construction, refinement with practitioners, real-world application, and evaluation of test case and toolset. The researcher has worked closely with practitioners actively involved in the formation of a new international alliance to develop a VSM model and application framework for the alliance management. Formally, the research strategy has been defined as an action research and the research philosophy as one of pragmatism. Findings/limitations: The developed application framework, has been successfully used to identify absent and incomplete roles, actions, and interactions within the management of the specific alliance test case. This has helped to demonstrate how the application framework and VSM model can be used to diagnose and, most importantly, to articulate and visualise management deficiencies to facilitate clear and unambiguous discussions. The timing of this cross-sectional research did not allow the application framework to be utilised from the outset of the alliance formation as an organisational planning tool and also not to its full extent to support the development of knowledge processes for the alliance management. However, the step-by-step approach used in developing the toolset and then explaining its application will allow the reader to judge its credability and generalisability for other practical applications. Practical implications: The developed toolset consists of a VSM for an alliance management, job descriptions for that management (responsibilities, interfaces, and core competencies), a visual model illustrating the link between the VSM and knowledge management, and an application framework to guide the filling of the alliance management job descriptions in phases of recruitment, onboarding, and development (of interfaces and activities processes). Overall, one could say that the conditions prescribed by the VSM are rather obvious and yet, as seen by the specific alliance test case, many of these conditions have been completely overlooked by a management that was more than capable, willing, and empowered to enact those conditions. This gives a good indication that the toolset which has been compiled in a visual and tabular systematic fashion may well be useful to practitioners for the organisational planning of an alliance management. The visual representation of a management role in the VSM as a set of knowledge episodes put forward by this research is significant. It forces the express recognition that knowledge management is an integral part of every interaction that takes place and every action performed that, according to the VSM, are necessary and altogether are sufficient for viability. It means that knowledge management cannot be considered as some abstract topic or unnecessary overhead or afterthought – it is entirely necessary, practical and forms a natural course of events during design of action/interaction processes. In other words, if an organisation is viable then, by definition, it does knowledge management whether or not it is formally recognised as such. The VSM, by defining necessary and sufficient actions and interactions for its roles, therefore provides a focus for relevant knowledge and serves as a tool for structured knowledge management. Originality/value: This research addresses a general academic call for hands-on insights of VSM applications by sharing real-world insights, artifacts and reflections generated by a practical and relevant organisational management application. It also addresses the potential, recognised by academics, for VSM as a framework for knowledge management by developing an intuitive model linking those theories and then using that model as part of a framework to guide its application. The introduction to aspects of knowledge management theory relevant to the model developed as well as the meticulousness and comprehensive explanation of the VSM provides a solid theoretical foundation for practitioners. The developed toolset is based on existing theories from multiple fields of research that have been logically linked and extended in an original and novel manner with a strong focus on practical application. This researcher’s hope is that this will stimulate interest for future research and practical application from academics and practitioners alike.
Projects, in which software products, services, systems and solutions are developed, all rely on the right requirements to be established. Software requirements are the expression of user wants or needs that have to be addressed, business objectives that have to be met, as well as capabilities and functionality that has to be developed. Meanwhile, practice shows that very often incorrect, unclear or incomplete requirements are established, which causes major problems for such projects. It could lead to budget overruns, missed deadlines and overall failure in worst-case scenarios.
The field of requirements engineering emerged as an answer to these shortcomings, aiming to systematize and streamline the process that
establishes requirements. Requirements elicitation is a key component of this process, and one of its starting points. The current thesis attempts to outline best practices in requirements elicitation, as well as what issues, obstacles and challenges are currently faced, and then present this through the lens of national culture. In this way its effects on the practice, if any, could be highlighted and studied further. The way this was achieved was by interviewing practitioners from two nations, which are shown to be
culturally different, and then comparing and contrasting the findings.
Meanwhile, the validity of those findings was enhanced by comparisons with existing literature.
Even though the findings were not compelling enough to form generalizations or concrete conclusions about the effects of national culture on requirements elicitation, these findings revealed patterns that could be worth exploring further. When it comes to requirements elicitation itself, it was observed to benefit from a structured and systematic approach, and be
most effective with one-on-one, instead of group interactions. The main pain points of the process stem from the complexity of communication, but are not always obvious. Practitioners are also advised to carefully plan the gathering of requirements, as the source may not have them readily available, and could even be unclear about what exactly is needed. Overall, this thesis research could be considered successful in its goal to shed a modicum of light on the issue at hand from a different, underexplored angle. By following a systematic and methodical approach, this research has also been made easier to expand or replicate.
The impact of organizational citizenship behavior for the environment on corporate sustainability
(2022)
Today, many businesses increasingly engage in pro-environmental activities to face environmental challenges such as pollution or climate change. In addition to formal management practices, employees are impacting environmental advances with voluntary pro-environmental activities, also known as Organizational Citizenship Behavior for the Environment. The purpose of this master thesis is to explore factors that could influence employees’ engagement in Organizational Citizenship Behavior for the Environment. For this aim, five semi-structured interviews were carried out with multinational corporations from the DACHL region. The results show that certain leadership styles, corporate culture, a sustainability-driven mindset, environmental concern, communication and motivation can influence employees’ engagement in Organizational Citizenship Behavior for the Environment. In addition, the cumulative effect of small initiatives seems to considerably impact environmental sustainability. In contrast to past research on this topic, this study takes a qualitative approach to explore different influencing factors of Organizational Citizenship Behavior for the Environment. In addition, the study focuses on businesses located in the DACHL region.
The research activity described in this master thesis focus on global leadership in team sport. Football head coaches working or who have worked in the globalised Big Five leagues of England, France, Germany, Spain and Italy are investigated. These leagues are host to players, staff, executives, fandoms and head coaches from around the globe. Sport in general is posed as a valid platform to investigate global leadership. Elite and globalised clubs in association football are further posed the archetype of global sport. Head coaches at the helm of the on-field and off-field teams are hypothesised as global leaders, due to their squad, staff and networks of global nature and the span of their influence on individuals around the globe.
It is proposed that investigations of the leadership in this setting can usefully contribute to insights on global leadership. The research activity follow an exploratory purpose resulting from a gap found in the literature review. The research design framework is a first sequential loop of Ground Theory methodology with the aim to identify useful hypotheses for future theoretical sampling. Secondary data was gathered and analysed qualitatively. The data stems from the public domain and statements from interviews, commentaries, biographies, and conferences on or by the head coaches. The theoretical framework of the presented re-search covers the personal traits and attributes of the investigated individuals.
Findings both overlap and contrast with findings from other global leadership research activities. The differences were identified in properties of the global sport business such as constant public attention. Based on the findings from the purposive sampling and acknowledging applicable limitations on the findings, hypotheses for theoretical sampling are proposed. Theoretical sampling is the next step in the workflow of the Grounded Theory methodology used for this study.
Companies worldwide and, therefore, companies from Vorarlberg face a common problem: the lack of skilled workers that led to the so-called “war for talents” in the last decades. This problem encouraged scientists to investigate the importance of many different monetary incentives and non-cash benefits to win this war for talents. This master’s thesis aims to examine if and how companies in Vorarlberg already use non-cash benefits. Furthermore, the most important benefits and their influence on the attractiveness of job advertisements are identified.
For this purpose, interviews with three HR managers from companies in Vorarlberg are carried out. Subsequently, in a quantitative survey, 21 different monetary incentives and non-cash benefits, intangible non-cash benefits, and corporate culture are evaluated by 316 participants. Furthermore, the participants ranked five different job advertisements to conceive results on the research questions.
The results clearly show that non-cash benefits are far more critical for future employees than classical monetary incentives. Although the number of international participants was lower than the number of Austrian and German participants (41 to 81 to 194), it is still obvious that independent of nationality, non-cash benefits can lead to a competitive advantage for companies in Vorarlberg. The interviews show that companies already work with such benefits in their daily business but do not strategically communicate on the topic.
To summarize, it can be concluded that a variety of non-cash benefits should be implemented within a company and also should be mentioned in job advertisements as they can help to attract more applicants not only from Austria but also from abroad and, therefore, help to win the war for talents.
The rapidly evolving nature of Industry 4.0 has confronted corporates with the challenge of being able to react rapidly and nimbly (Van Solingen, 2020). Hence, many corporates need to embark on a journey of adaptation toward becoming agile organisations (Schmitz, 2018). However, this adaptation can only be achieved if employees fully commit to changing to an agile posture, and the required commitment is simply not forthcoming without proper corporate initiatives (Neves & Caetano, 2009). As there is no holistic summary of corporate initiatives required to boost employees' commitment to change when approaching an agile transformation, this study supplements the current research. The initiatives are derived from the existing literature and from unique insights given into a European automotive supplier that is currently managing a global agile transformation. Employees’ perceptions of the transformation in Austria and China were recorded and conclusions regarding what drives employees’ commitment to change and what led to job terminations were determined.
How people perceive stigmatization at work in connection with mental health problems and what role this stigmatization fulfils in the DACH-Region, means Germany-Austria-Switzerland, has so far received no greater attention from scientists. Although the stigma of mental illness has been extensively researched among the general population, little is known about its consequences of the stigma of mental health in the workplace.
This study seeks to bridge the gap in this area. As the purpose of this thesis is to illustrate the dynamics of stigmatization rather than to explain its mere quantitative relevance, I have chosen to investigate how the complex systemic interdependencies according to Forrester (1968) manifest in the reflection of the subjects.
On the background of socio-cultural aspects in the DACH-Region regarding mental health problems and forms and natures of stigma while following the question what role stigmatization plays in this German-speaking area DACH, I conducted a qualitative social research study with affected persons (employees from various German companies) to investigate this issue. Hereby I focus on people working in the industry sector.
The present thesis begins by exploring the question of intercultural and sociocultural differences in the DACH region according to Hofstede’s Dimensions, as well as their possible relevance for answering the research question. Definitions and theoretical interpretations regarding the backgrounds about mental health, mental health problems and their appearance will be mentioned. Based on Goffman’s (1963) research on stigma, I investigate why mental health issues have the potential to stigmatize especially at the workplace. Goffman’s ideas on stigma illustrate how by providing important insights into understanding the situation of affected persons. The connection between stereotypes, stigmatization, and discriminatory behaviour according to Major & O’Brien (2005) is hereby necessary to be noticed.
Through personal interviews I explore how, what way, people at work perceive stigmatization surrounding mental health problems and how stigmas interact. The findings conducted in this study give a cue towards the systemic approach of stigmatization. That is why a new hypothesis on the ways of stigmatization in German-speaking countries is drawn up. Stigmatization is under investigation as a systemic instrument for maintaining management and group power to affect single employees and restore group identity, consciously or unconsciously. I discuss the theoretical and practical implications of these findings for management behaviour and leadership development in organizations.
Supply shortages faced in products and resources from semiconductors to natural gas in recent years have had impact massive on global economy, but such challenges are not new for supply chain professionals. Many major events in the past have disrupted supply chains: 9/11 attack in New York, Tsunami in Japan to name a few, but COVID19 have had the biggest and widespread impact in the modern times. Even though supply chain resilience being a term coined in early 2000’s, its usage and importance has increased since then. With the curiosity of assessing the current state of sup-ply chain resilience literature and finding a resilience measurement method which is a one-fit for all supply chains in the manufacturing industry of Vorarlberg, the following research project was undertaken. Research is carried out with mixed methods, using a systematic literature review followed by expert interviews. In the conclusion of the research the author argues that there is a significant difference in the understanding of the term resilience within industry, there is a lack on the need for a meas-ure for resilience. The ways in which the structure of an organization impacts the level of resilience, foreseen benefits of digitalization and technologies for resilience are also dis-cussed. A comparative analysis on the SCR measurement methods discovered in literature, resulted in recommending Resilience index for on-time delivery proposed by Carvalho et al for the mentioned industry.